e-InFoLink FAQ

Table of Contents

1. What system requirements are there in order for me to use e-InFoLink?
2. Is there a minimum ordering level?
3. Why does it take so long to load, connect, or place orders?
4. When can I train on e-InFoLink?
5. How long does it take to train?
6. How long before I could start using the e-InFoLink?

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What system requirements ... ?

All you need is an IBM compatible machine with sufficient capabilities running Windows 98 and higher. If you purchased your computer new in the last 3 years, you should have no problems using our online ordering system. However, keep in mind that modem speed, processor, and memory will impact how fast your particular system will perform. For technical questions or concerns, please contact our e-InFoLink Specialist, Geneva Nielsen. 

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Is there a minimum ... ?

There is a minimum ordering level averaged per week. Please consult your IFD account representative for more information.

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Why does it take so long... ?

Many factors will impact the speed with which you place orders on e-InFoLink. Type of connection (modem dial-up, ISDN line, DSL, cable modem, etc.), processor speed, memory, other programs running, even line noise or increased telephone traffic (for modem dial-up) can impact the speed with which you access our ordering system. Generally, if you purchased your computer new in the last 3 years, you should have no problem using e-InFoLink.

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When can I train on e-InFoLink... ?

Just contact our e-InFoLink Specialist to schedule an appointment. In most cases, a training session can be scheduled as soon as you would like.

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How long does it take... ?

The actual training takes between 15 minutes to an hour or so, depending on your computer knowledge.

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How long before I can start using eInFoLink... ?

As soon as your account has been set up on e-InFoLink, you can begin ordering! Generally, for current customers, 1 day is sufficient.