Job Title: CUSTOMER SERVICE REPRESENTATIVE REPORTS TO: Customer Service Supervisor HOURS: Full Time, Monday thru Friday, between 7 a.m. – 5 p.m. (varies within these parameters) Some Sundays (2 p.m. – 5 pm.), Some Holidays (part and/or full days; rotating) STARTING WAGE: $13/hour *This is not a call center position; we deal with established customers with whom we have existing relationships.
Provide sales coverage and support to all Foodservice Consultants and IFD customers. Maintain cordial relationships with assigned customer base while maintaining a good rapport with Consultants, potential Customers, and office staff. Responsible for incoming order processing, problem solving, running reports, accurate record maintenance, as well as screening and transferring incoming phone calls. Required to work with our Customers using email and telephone, on a one-to-one basis, to ensure a long-lasting relationship that contributes to IFD’s success.
Work with Foodservice Consultants to maintain appropriate relationships and involvement with the management of assigned accounts. Work with all involved personnel to ensure maximum expansion of IFD’s products.
Respond to all requests from management and sales, for action or information, in a professional and timely manner.
Maintain accurate and current records on activities for your position. Keep Consultants updated on activities concerning office communications, account information, and the market in general.
In conjunction with your Consultant, introduce new products and products not currently purchased from IFD, to assigned accounts.
Run reports that aid in the preparation for the night warehouse operations.
Answer the main phone line and transfer calls accordingly.
Adhere to company’s principals and values.
Work Relationships and Scope Service all accounts in accordance with prescribed procedures and programs. Work with DSR's, management, office and warehouse personnel in resolving problems associated with products, service etc. Convey a favorable company image to the trade and general public. All requirements are subject to change over time at the discretion of management, and to possible modification to reasonably accommodate individuals with a disability.
Performance Measures Utilize and apply all professional selling tools available at IFD. This includes, but is not limited to product catalogs, customer usage reports, current sales and point of sales data and product information books as well as office equipment such as calculators, copy machine and computers and printers.
Regular, consistent, and punctual attendance in accordance with company policy.
Accomplish, on an annual basis, further education, training, and enrichment which contributes to the success and continued improvement of the job functions and enhances job performance.
Knowledge, Skills and Abilities Required Maintain a professional company and personal image. This includes maintaining a high degree of personal organization regarding telephone appointments and follow up on customer requests and inquiries as well as the use of appropriate email and telephone manners and finesse. Persons must also work effectively and accurately with time pressures. Math, oral & written communication, computer skills, and people skills are required. English speaking proficiency required.
Working Conditions Work is normally performed in a typical interior office environment. Hours of work may vary to include Sundays and holidays, therefore candidate must be flexible in scheduling. There may be some variation in work hours due to employee shift schedules, special projects, deadlines, and other concerns. Limited physical effort required. Very limited exposure to physical risk. Business casual attire is required, as required by company policy. Please note: this position is located on the 2nd floor of a building that is not accessible by elevator or ramp.