An Inside Sales Representative is responsible for selling foodservice goods and services to our Customers, as well as generating and following up on new Customer leads. They’re primarily responsible for support and developing opportunities of existing assigned Customers and prospect new sales opportunities from an office setting.
Responsibilities
Respond in a timely manner to incoming phone, email, and web inquiries, as well as to leads generated by marketing, promotions, and sales executives to provide high-quality lead generation.
Act as primary point of contact for requests for information and general follow up activities.
Develop and execute business plans to add new accounts, drive penetration and increase sales and profitability of existing accounts.
Provide a high level of service to our Customers during order placement, needs evaluations and in providing solutions, ensuring a smooth sales process.
Demonstrate products using samples.
Oversee and manage set up of new Customer accounts, scheduling of deliveries, order placement and price quotes.
Investigate and resolve Customer concerns and issues.
Develop and maintain relationships with other IFD personnel.
Respond to all requests from management and sales, for action or information, in a professional and timely manner.
Adhere to company’s principles and values.
Work Relationships and Scope Service all accounts in accordance with prescribed procedures and programs. Work with DSR's, management, office and warehouse personnel in resolving problems associated with products, service etc. Convey a favorable company image to the trade and general public. All requirements are subject to change over time at the discretion of management, and to possible modification to reasonably accommodate individuals with a disability.
Performance Measures Utilize and apply all professional selling tools available at IFD. This includes, but is not limited to product catalogs, customer usage reports, current sales and point of sales data and product information books as well as office equipment such as calculators, copy machine and computers and printers.
Accomplish, on an annual basis, further education, training, and enrichment which contributes to the success and continued improvement of the job functions and enhances job performance. Regular, consistent, and punctual attendance in accordance with company policy. Meet or exceed monthly and quarterly sales numbers, demonstrating the ability to drive consistent revenue growth and profitability. Knowledge, Skills and Abilities Required Foodservice experience and knowledge of the food industry; minimum 2 years’ experience or B to B requested. Foodservice experience may include, but not limited to chef, foodservice management, foodservice sales, food broker.
Demonstrate commitment to IFD Company Core Values by leading, acting and behaving in a manner consistent with these values.
Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
Comfortable making cold calls and talking to new people each day.
Reflect a commitment to excellence in Customer service and maintain a strong professional appearance.
Display strong written, verbal, and oral communication skills.
Maintain excellent interpersonal skills with the ability to quickly build rapport with Customers and suppliers.
Easily ‘talks shop’ regarding basic foodservice principles and information such as food costing, menu planning, inventory control, etc.
Experienced with computers and proficient in the use of Microsoft applications including Word, Excel, PowerPoint, and Outlook.
Accurate data entry skills and familiar with CRM software, including sales dashboards.
Can apply math concepts such as fractions, percentages, ratios, and proportions to practical foodservice situations.
Possess reliable transportation, ability to obtain automobile insurance, and hold a valid driver’s license with good driving record.
In-depth understanding of company services and its position in the industry.
Able to multitask, prioritize, and manage time efficiently.
Self-motivated and goal oriented.
Ability to work independently or part of a cohesive team.
Working Conditions Work is normally performed in a typical interior office environment. Hours of work may vary to include Sundays and holidays; therefore, candidate must be flexible in scheduling. There may be some variation in work hours due to employee shift schedules, special projects, deadlines, and other concerns. Limited physical effort required. Very limited exposure to physical risk. Casual attire as outlined by company policy. Please note: this position is located at our East Ridge Center location; 2266 East Ridge Center, 2nd floor. (enter by Highland Fitness)
Compensation and Benefits IFD offers an excellent compensation plan including a generous base salary. Our benefits package is premium; includes some NO COST medical care (including office visits, specialty visits, lab work, procedures, surgeries, medical weight loss and sleep study for those on the IFD health plan) Affordable Family Medical Insurance, Family Dental Insurance, and Family Vision Insurance, 401k and Roth with Company Match, Paid Vacations, Paid Holidays, Paid Sick Leave, Short Term Disability (at no cost to the employee), Long Term Disability, Paid Life Insurance, Available Supplemental Life Insurance, Store Discount, and more.
