Job Title: Assistant Store Manager Reports to: Market Store Manager Rate:$18-22/hour, depending on experience FLSA Status: Non-exempt
Position Summary: This position is responsible for the daily operation of The Market at IFD. Work cohesively with all departments to guarantee the best possible service to our customers. Work directly with the Customers to ensure they receive optimal service. Supervise Store personnel to ensure service goals are met.
Essential Duties and Responsibilities Include the Following:
Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Ensure high levels of customer satisfaction through excellent service.
Complete store administrative responsibilities.
Ensure compliance with policies and procedures.
Maintain outstanding store condition and visual merchandising standards.
Report on buying trends, customer needs, profitability and other KPI activities.
Propose innovative ideas to increase market share.
Address all issues or concerns that arise from staff and customers.
Be a shining example of well behavior and high performance.
Train, guide and evaluate new store team members.
Organize and distribute staff schedules.
Coordinate “Will Call” orders to meet the needs of commercial customers.
Maintain inventory and ensure items are in-stock and rotated as needed.
Track and maintain important store KPI’s.
Monitor local competitors.
Develop strategies to improve marketing programs that will increase sales and grow the existing customer base.
Ability to effectively communicate with multiple personality types, including difficult ones.
Maintain store at compliance level for inspections, recalls, etc.
Additional duties as needed.
Performance Measures:
Timely and accurate completion of essential duties and responsibilities.
Successful implementation and follow through of assigned tasks.
Accurate and effective verbal and written communication.
Regular, consistent, and punctual attendance in accordance with company policy.
Effectively communicate and relate with several departments within the organization.
Education Level: Any combination equivalent to graduation from high school, technical and/or college course work related to the job duties and knowledge/skills required for the position. Clerical/administrative support work experience may substitute for required college or technical course work. Serv-Safe certification, or the willingness to obtain, is required.
Knowledge, Skills, and Abilities Required:
Language skills, ability to read, analyze and interpret common and technical writings, financial reports, and legal documents. Highly skilled use of the English language in written form. Strong vocabulary skills. Strong written reasoning ability. Must be able to produce error-free work.
Mathematical skills, strong math skills and numeric reasoning abilities. Ability to apply concepts such as fractions, percentages, rations, and proportions to practical situations.
Reasoning ability, ability to define problems, collect, sort, and relate data, establish facts, and draw valid conclusions.
Computer skills: ability to use a computer (laptop/desktop) and the software necessary to perform the essential functions of the job. Able to use all elements of Outlook, data base software, professional presentation software and CRM Software applications.
Appropriate Certificates, Licenses, Registrations, Valid Driver’s License, acceptable driving record and clean financial background.
Physical demands, the physical demand characteristics are those an employee encounters while performing the essential functions of this job. Employee must occasionally lift and/or move up to 50 lbs.
Working Conditions: Work is normally performed in a typical interior office environment. Includes working independently and as part of a team. Typical hours of work will vary Monday through Friday, 6 a.m. – 6 p.m. and Saturday 6 a.m. – 2 p.m. Special events throughout the year will require additional days and hours as needed.
