Reports to: IT Manager Status: Full Time, Non-Exempt Hours: Monday thru Friday, 8 a.m. - 5 p.m. Starting Wage: $20-$25/hour
Position Summary:Support the IT Department with the organization of IT functions, software, and IFD staff support. Should possess experience in administration, support, and mobile/communications. Problem-solving skills are required, as well as interpersonal skills which allow for communication with IFD staff and ability to solve technical-related problems quickly and efficiently. Associate degree in a computer related field or equivalent experience is required. Principle Duties and Responsibilities: 1. Support IFD personnel and IT Department in all necessary functions. 2. Cross train in several areas to assist IT staff as needed. 3. Set up and repair computers including Microsoft Operating systems, laptops, tablets, mobile devices, and related equipment including printers, scanners, peripherals, etc. 4. Hardware and software support for all employees, including maintenance of professional and supportive relations with team members. 5. Perform equipment moves of printers, computers, etc.; ability to perform changes for network connectivity. 6. Problem resolution with warehouse, sales, and retail software. 7. Troubleshoot software issues regarding Microsoft Office, and others. 8. Create and maintain network users/permissions. 9. Analyze, troubleshoot, and evaluate client network issues. 10. Organizing and coordinating computer-related training for IFD employees, including creating training guides and maintaining training lists. 11. Oversee installation, maintenance, and support of software upgrades for employees. 12. Research equipment to purchase and make recommendations, as necessary. 13. Setting up and implementing a regular maintenance schedule for hardware in the office. 14. Any other duties as assigned by management.
Knowledge, Skills, and Abilities Required: 1. Proficient in Microsoft Office 365 applications and administration, including: a. Desktop apps b. Exchange Online administration c. Azure Active Directory d. SharePoint e. Teams 2. Proficient in Active Directory and Windows Server administration, including: a. User and group management b. Group Policy configuration 3. Skilled in computer networking (firewalls, switches, wireless, etc.). 4. Comfortable with command-line tools, such as Windows PowerShell. 5. Strong computer software background. 6. Effective interpersonal communication skills including verbal, written, and training abilities. 7. Aptitude to work with a range of systems users with varying skills and business needs, and able to build and maintain positive working relationships with others. 8. Capacity and desire to learn software applications and train employees in their use. 9. Ability to prioritize and handle multiple projects simultaneously. 10. Physical requirements: carry and transfer equipment, bend, twist, climb, balance, stoop, kneel, crouch, and reach. Capable of standing for extended periods of time.
Performance Measures: 1. Ability to resolve problems hardware and software. 2. Recognition of software problems and ability to find fixes in a timely manner. 3. Ability to work in cooperation with other IFD team members, particularly the ability to maintain positive working relationships with all departments. 4. Accomplishes, on an annual basis, further education, training, and enrichment, which contributes to the success and continued improvement of the job functions and enhances job performance. 5. Regular, consistent, and punctual attendance in accordance with company policy. 6. Generate reports in a timely and accurate manner. 7. Effectively communicate necessary information.
Work Relationships and Scope: Will have regular interactions with department managers and IFD employees. Duties are subject to change at the discretion of management.
Working Conditions: Work is performed in the main office building and warehouse. Hours of work will generally be during regular business hours. There will be some variation in work hours due to employee shift schedules, special projects, deadlines, and other concerns. Early morning, evening and weekend work may be required. Casual work attire. PLEASE NOTE: This position requires frequent access to the 2nd and 3rd floors of a building with no ramp or elevator.
