It is no great shock that major restaurant brands are more technologically advanced than their small- to medium-sized business (SMB) counterparts, with the former having more resources at their disposal to control their digital platforms and invest in omnichannel growth. However, what may be more surprising is that, among independent establishments, quick-service restaurants (QSRs) are behind those with table service in adapting to the new normal. Click here to read the full article.
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